:root{color:#181818;background:#f5f4f1;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box}body{background:#f5f4f1;margin:0}button,input,select{font:inherit}main{max-width:1180px;margin:0 auto;padding:32px 20px 64px}.login-screen{place-items:center;min-height:100vh;display:grid}.login-card,.application-card,.stat-card{background:#fff;border:1px solid #e2ded7;border-radius:12px;box-shadow:0 10px 28px #201c170e}.login-card{width:min(420px,100%);padding:28px}.topbar{justify-content:space-between;align-items:center;gap:20px;margin-bottom:24px;display:flex}.topbar-actions,.actions{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.eyebrow{color:#d97757;letter-spacing:.14em;text-transform:uppercase;margin:0 0 6px;font-size:12px;font-weight:800}h1,h2{margin:0}h1{font-size:clamp(28px,4vw,44px)}h2{font-size:24px}.muted,small{color:#756f68}input,select{background:#fff;border:1px solid #d8d2ca;border-radius:10px;min-height:42px;padding:0 12px}.login-card input{width:100%;margin:18px 0 12px}.login-label{color:#756f68;gap:6px;margin-top:14px;font-size:13px;font-weight:700;display:grid}.login-label input{margin:0}.login-card code{background:#f2eee9;border-radius:6px;padding:1px 6px;font-size:12px}button,.button{color:#fff;cursor:pointer;background:#d97757;border:0;border-radius:10px;align-items:center;min-height:42px;padding:0 16px;font-weight:700;text-decoration:none;display:inline-flex}button:disabled{opacity:.55;cursor:wait}.secondary{color:#2f2a25;background:#f2eee9}.ghost{color:#756f68;background:0 0}.danger{background:#b42318}.error{color:#912018;background:#fee4e2;border:1px solid #fda29b;border-radius:12px;margin-bottom:18px;padding:12px 14px}.stats-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;margin-bottom:20px;display:grid}.stat-card{padding:18px}.stat-card span,.stat-card small{display:block}.stat-card strong{margin:8px 0 4px;font-size:30px;display:block}.stat-card.risk{background:#fffaeb;border-color:#fdb022}.panel{box-shadow:none;background:0 0;border:0;margin-bottom:30px;padding:0}.panel-head{justify-content:space-between;align-items:center;gap:16px;margin-bottom:14px;padding:0 2px;display:flex}.panel-head p{margin:6px 0 0}.session-form{background:#fff;border:1px solid #e2ded7;border-radius:12px;grid-template-columns:repeat(6,minmax(120px,1fr));align-items:end;gap:12px;margin-bottom:18px;padding:16px;display:grid;box-shadow:0 10px 28px #201c170b}.session-form label{color:#756f68;gap:6px;min-width:0;font-size:12px;font-weight:800;display:grid}.session-form input,.session-form select{width:100%;min-width:0}.session-form label.wide{grid-column:span 2}.sessions-list{gap:12px;display:grid}.session-row{background:#fff;border:1px solid #e2ded7;border-radius:12px;grid-template-columns:minmax(0,1fr) minmax(220px,240px);align-items:center;gap:16px;padding:16px;display:grid}.session-row.open{border-left:4px solid #12b76a}.session-row.closed{opacity:.72}.session-row.editing{background:#fffaf6;border-color:#d97757;grid-template-columns:1fr}.session-row-actions{flex-direction:column;gap:8px;display:flex}.session-row-actions>*{width:100%}.session-row-actions button,.session-row-actions .button{justify-content:center}.edit-form{margin-bottom:0}.edit-actions{grid-column:1/-1;gap:10px;display:flex}.session-row p{color:#756f68;margin:5px 0}.applications,.session-groups{gap:12px;display:grid}.session-group{background:#fff;border:1px solid #e6dfd5;border-radius:12px;transition:border-color .15s,box-shadow .15s;overflow:hidden}.session-group.expanded{border-color:#d97757;box-shadow:0 4px 14px #d9775714}.session-group-head{cursor:pointer;text-align:left;width:100%;font:inherit;background:#faf7f2;border:0;justify-content:space-between;align-items:center;gap:16px;padding:16px 20px;transition:background .15s;display:flex}.session-group-head:hover{background:#f4eee5}.session-group.expanded .session-group-head{background:#fff;border-bottom:1px solid #f0e9dc}.session-group-title{align-items:center;gap:12px;min-width:0;display:flex}.session-group-title .caret{color:#d97757;flex-shrink:0;width:14px;font-size:11px}.session-group-date{color:#2c2c2c;text-transform:capitalize;font-size:15px;font-weight:700}.session-group-meta{color:#8a8275;margin-top:2px;font-size:13px}.session-group-counts{flex-wrap:wrap;justify-content:flex-end;gap:6px;display:flex}.count-pill{white-space:nowrap;border-radius:999px;padding:4px 10px;font-size:12px;font-weight:600}.count-pill.total{color:#5c554a;background:#f0ebe2}.count-pill.paid{color:#1f7a3a;background:#d8f0dd}.count-pill.review{color:#8a6100;background:#fff1d6}.count-pill.new{color:#1a4ea8;background:#e4ecff}.count-pill.cancelled{color:#a23617;background:#fadcd6}.session-group-body{background:#fbfaf7;gap:14px;padding:16px 20px 20px;display:grid}.hide-closed-toggle{color:#5c554a;cursor:pointer;-webkit-user-select:none;user-select:none;background:#faf7f2;border:1px solid #e6dfd5;border-radius:8px;align-items:center;gap:8px;padding:8px 12px;font-size:13px;display:inline-flex}.hide-closed-toggle:hover{background:#f4eee5}.hide-closed-toggle input{cursor:pointer;margin:0}.chat-thread{background:#f5f1ea;border:1px solid #e6dfd5;border-radius:10px;margin-top:10px;padding:12px 14px}.chat-thread-head{justify-content:space-between;align-items:center;margin-bottom:10px;font-size:13px;display:flex}.chat-thread-head .muted{color:#8a8275;font-size:12px}.chat-thread-body{flex-direction:column;gap:6px;max-height:320px;padding-right:4px;display:flex;overflow-y:auto}.chat-bubble{max-width:78%;display:flex}.chat-bubble.inbound{align-self:flex-start}.chat-bubble.outbound{align-self:flex-end}.chat-bubble-body{word-wrap:break-word;border-radius:12px;padding:8px 12px;font-size:13px;line-height:1.45}.chat-bubble.inbound .chat-bubble-body{color:#2c2c2c;background:#fff;border:1px solid #e6dfd5;border-top-left-radius:2px}.chat-bubble.outbound .chat-bubble-body{color:#1f3a17;background:#d8eecf;border:1px solid #b8d9aa;border-top-right-radius:2px}.chat-bubble.failed .chat-bubble-body{color:#6e1f10;background:#fadcd6;border-color:#e8a99a}.chat-template-name{opacity:.7;text-transform:uppercase;letter-spacing:.03em;margin-bottom:4px;font-size:11px;font-weight:600}.chat-body-text{white-space:pre-wrap}.chat-meta{opacity:.55;flex-wrap:wrap;gap:4px;margin-top:4px;font-size:10.5px;display:flex}.messages-panel .panel-head{gap:16px}.search-input{background:#fff;border:1px solid #e6dfd5;border-radius:8px;outline:none;width:280px;padding:9px 14px;font-size:13px;transition:border-color .15s}.search-input:focus{border-color:#d97757}.conversations-layout{grid-template-columns:minmax(280px,360px) 1fr;align-items:start;gap:14px;display:grid}.conversations-list{flex-direction:column;gap:4px;max-height:540px;padding-right:4px;display:flex;overflow-y:auto}.conv-item{text-align:left;cursor:pointer;font:inherit;background:#fff;border:1px solid #e6dfd5;border-radius:10px;padding:10px 12px;transition:border-color .15s,background .15s;position:relative}.conv-item:hover{background:#faf7f2}.conv-item.active{background:#fff7f0;border-color:#d97757;box-shadow:0 2px 8px #d977571f}.conv-item.inbound{border-left:3px solid #1f7a3a}.conv-item-head{justify-content:space-between;align-items:baseline;gap:8px;margin-bottom:2px;display:flex}.conv-item-head strong{color:#2c2c2c;font-size:14px}.conv-time{color:#a39989;white-space:nowrap;font-size:11px}.conv-meta{color:#8a8275;margin-bottom:4px;font-size:11.5px}.conv-preview{color:#5c554a;align-items:baseline;gap:4px;font-size:12.5px;display:flex}.conv-arrow{color:#a39989;flex-shrink:0;font-size:13px}.conv-arrow.inbound{color:#1f7a3a}.conv-preview-text{white-space:nowrap;text-overflow:ellipsis;flex:1;min-width:0;overflow:hidden}.conv-badge-row{gap:4px;margin-top:6px;display:flex}.conv-thread-panel{background:#fff;border:1px solid #e6dfd5;border-radius:12px;flex-direction:column;min-height:400px;max-height:600px;padding:14px;display:flex}.conv-thread-head{border-bottom:1px solid #f0e9dc;justify-content:space-between;align-items:flex-start;margin-bottom:12px;padding-bottom:10px;display:flex}.conv-thread-head strong{font-size:15px}.conv-thread-head p{margin:2px 0 0;font-size:12px}.conv-thread-body{flex-direction:column;flex:1;gap:6px;margin-bottom:12px;padding-right:4px;display:flex;overflow-y:auto}.conv-thread-reply{border-top:1px solid #f0e9dc;gap:8px;padding-top:12px;display:flex}.conv-thread-reply textarea{resize:vertical;font:inherit;border:1px solid #e6dfd5;border-radius:8px;outline:none;flex:1;padding:8px 12px;font-size:13px}.conv-thread-reply textarea:focus{border-color:#d97757}.conv-thread-reply button{align-self:flex-end;padding:9px 16px}@media (width<=840px){.conversations-layout{grid-template-columns:1fr}}.application-card{box-shadow:none;padding:18px}.application-main{grid-template-columns:1fr auto;gap:18px;display:grid}.lead-line{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.lead-line span{color:#8a4b35;background:#f2eee9;border-radius:999px;padding:5px 9px;font-size:12px;font-weight:800}.payment-check{background:#fffaeb;border:1px solid #fdb022;border-radius:12px;margin-top:14px;padding:12px}.payment-check-head{justify-content:space-between;align-items:center;gap:10px;margin-bottom:10px;display:flex}.payment-check-head span{color:#93370d;background:#fef0c7;border-radius:999px;padding:5px 9px;font-size:12px;font-weight:800}.payment-row{color:#756f68;flex-wrap:wrap;gap:10px;font-size:13px;display:flex}.payment-row span{background:#fff;border:1px solid #f2d58d;border-radius:999px;padding:6px 10px}.payment-check-note{color:#93370d;margin:10px 0 0;font-size:13px}.whatsapp-confirmation{color:#756f68;background:#fbfaf8;border:1px solid #ece7df;border-radius:12px;justify-content:space-between;align-items:center;gap:12px;margin-top:12px;padding:12px;display:flex}.whatsapp-confirmation.sent{background:#f0fdf4;border-color:#abefc6}.whatsapp-confirmation.failed{background:#fff5f4;border-color:#fda29b}.whatsapp-confirmation strong,.whatsapp-confirmation span{display:block}.whatsapp-confirmation span{margin-top:3px;font-size:13px}.ops-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:12px;display:grid}.ops-box{background:#fbfaf8;border:1px solid #ece7df;border-radius:12px;padding:12px}.transfer-agreed .ops-box:first-child{background:#f0fdf4;border-color:#abefc6}.transfer-declined .ops-box:first-child,.refund-contact_required .ops-box:last-child,.refund-requested .ops-box:last-child{background:#fffaeb;border-color:#fdb022}.ops-head{justify-content:space-between;align-items:center;gap:10px;display:flex}.ops-head span{color:#756f68;background:#f2eee9;border-radius:999px;padding:5px 9px;font-size:12px;font-weight:800}.transfer-agreed .ops-box:first-child .ops-head span{color:#067647;background:#dcfae6}.transfer-declined .ops-box:first-child .ops-head span,.refund-contact_required .ops-box:last-child .ops-head span,.refund-requested .ops-box:last-child .ops-head span{color:#93370d;background:#fef0c7}.ops-note{color:#756f68;margin:8px 0 0;font-size:13px}.ops-note.success{color:#067647}.ops-note.warning{color:#93370d}.ops-actions{grid-template-columns:1fr auto;gap:10px;margin-top:12px;display:grid}.empty{color:#756f68;text-align:center;padding:30px}.message-row{border-top:1px dashed #ece7df;grid-template-columns:1fr auto;align-items:end;gap:10px;margin-top:14px;padding-top:12px;display:grid}.toast{z-index:100;color:#fff;border-radius:12px;max-width:380px;padding:12px 18px;font-weight:700;animation:.18s ease-out toast-in;position:fixed;bottom:24px;right:24px;box-shadow:0 12px 36px #201c172e}.toast-success{background:#079455}.toast-error{background:#b42318}@keyframes toast-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.message-row textarea{font:inherit;resize:vertical;background:#fff;border:1px solid #d8d2ca;border-radius:10px;min-height:52px;padding:10px 12px}@media (width<=760px){main{padding:18px 12px 42px}h1{font-size:30px;line-height:1.05}h2{font-size:22px}.topbar,.application-main,.panel-head,.session-row{flex-direction:column;grid-template-columns:1fr;align-items:stretch}.topbar{gap:14px;margin-bottom:18px}.topbar-actions{grid-template-columns:1fr 1fr;width:100%;display:grid}.topbar-actions button{justify-content:center;width:100%}.stats-grid{scroll-snap-type:x mandatory;-webkit-overflow-scrolling:touch;gap:10px;margin:0 -12px 22px;padding:0 12px 8px;display:flex;overflow-x:auto}.stat-card{scroll-snap-align:start;flex:0 0 min(260px,82vw);padding:14px}.stat-card strong{font-size:26px}.panel{margin-bottom:26px}.panel-head{gap:10px;padding:0}.panel-head>select{width:100%}.session-form{grid-template-columns:1fr;gap:10px;padding:14px}.session-form label.wide{grid-column:auto}.session-form button,.edit-actions button{justify-content:center;width:100%}.session-row{gap:14px;padding:14px}.session-row p,.session-row small,.lead-line,.muted{overflow-wrap:anywhere}.actions{grid-template-columns:1fr;align-items:stretch;width:100%;display:grid}.actions select,.actions button,.actions .button{justify-content:center;width:100%}.whatsapp-confirmation{flex-direction:column;align-items:stretch}.application-card{padding:14px}.payment-check-head{flex-direction:column;align-items:flex-start}.payment-row{grid-template-columns:1fr;display:grid}.payment-row span{border-radius:8px}.ops-grid,.ops-actions,.message-row{grid-template-columns:1fr}.message-row button{justify-content:center;width:100%}.toast{max-width:none;bottom:12px;left:12px;right:12px}}@media (width<=420px){main{padding-inline:10px}h1{font-size:28px}.stat-card{flex-basis:84vw}.session-row-actions button,.session-row-actions select,.actions button,.actions select,.button{min-height:44px}}
